1. INTRODUCTION
Welcome to The Herbal Earth ("Company", "we", "our", "us").
This website is owned and operated by The Herbal Earth and provides information regarding our products, including herbal gulal, Holi colours, festive products, corporate gifting solutions, and related offerings.
By accessing or using our website, placing an order, submitting an inquiry, or otherwise interacting with our services, you agree to be bound by these Terms of Use ("Terms").
If you do not agree with these Terms, please refrain from using the website.
2. ELIGIBILITY
By using this website, you represent that:
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You are at least 18 years of age; or
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You are accessing the website under the supervision of a parent or legal guardian.
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You have the legal authority to enter into binding agreements.
3. USE OF WEBSITE
You are granted a limited, non-exclusive, non-transferable right to access and use this website for personal and commercial purposes related to our products and services.
You agree not to:
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Copy or reproduce website content without written permission.
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Use the website for unlawful activities.
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Attempt unauthorized access to our systems.
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Disrupt or interfere with website operations.
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Misrepresent your identity or affiliation.
4. PRODUCTS & SERVICES
The Herbal Earth strives to ensure that all product descriptions, images, specifications, and pricing are accurate.
However:
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Product colours may vary slightly due to screen settings.
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Product packaging may differ from images shown.
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Product availability is subject to stock.
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We reserve the right to discontinue or modify products without prior notice.
For bulk, export, and corporate orders, specifications may vary as mutually agreed upon between both parties.
5. ORDERS
All orders placed through the website are subject to acceptance. We reserve the right to:
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Refuse or cancel any order.
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Limit quantities purchased.
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Verify customer information before processing orders.
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Reject orders suspected of fraud or misuse.
An order confirmation does not constitute final acceptance of the order.
6. PRICING
All prices displayed on the website are subject to change without prior notice. While we make every effort to ensure pricing accuracy, errors may occur.
In the event of a pricing error:
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We reserve the right to cancel the order.
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Customers will be notified promptly.
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Any payment received will be refunded accordingly.
7. PAYMENT
Payments may be made through:
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UPI
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Net Banking
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Debit Cards
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Credit Cards
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Wallets
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Payment Gateways
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Other approved payment methods
The Herbal Earth does not store customers' card or banking details. All transactions are processed through secure third-party payment providers.
8. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary depending on:
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Location
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Courier availability
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Weather conditions
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Public holidays
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Force majeure events
The Herbal Earth shall not be liable for delays caused by third-party logistics providers. Risk and ownership of products pass to the customer upon successful delivery.
9. CANCELLATION, RETURNS & REFUNDS
Orders may be cancelled only before dispatch. Due to the nature of our products, returns may be accepted only in cases of:
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Wrong product delivered
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Damaged product received
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Manufacturing defects
Customers must notify us within 48 hours of delivery. Refunds, replacements, or credits shall be processed in accordance with our Refund Policy.
10. CORPORATE & BULK ORDERS
For corporate gifting, export orders, distributor orders, and bulk purchases:
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Product specifications, packaging, branding, delivery schedules, and payment terms shall be governed by mutually agreed quotations, purchase orders, or contracts.
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Any dispute regarding custom products shall be governed by the agreed specifications approved by the customer.
11. INTELLECTUAL PROPERTY
All content available on this website including:
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Logos
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Product images
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Designs
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Graphics
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Text
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Product descriptions
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Videos
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Trademarks
are the exclusive property of The Herbal Earth unless otherwise stated. Unauthorized use is strictly prohibited.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We do not control or endorse such websites and are not responsible for:
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Their content
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Privacy practices
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Services offered
Accessing such websites is entirely at your own risk.
13. USER CONTENT
Any feedback, reviews, testimonials, comments, suggestions, or submissions provided to The Herbal Earth may be used by us for promotional, marketing, or operational purposes without compensation.
Users shall not submit content that is:
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Defamatory
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Offensive
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Illegal
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Infringing upon third-party rights
14. DISCLAIMER
All products and services are provided on an "AS IS" and "AS AVAILABLE" basis.
The Herbal Earth makes no warranties regarding:
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Uninterrupted website availability
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Error-free operation
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Accuracy of all website content
While our herbal gulal and festive products are manufactured with quality standards, users are advised to conduct their own suitability assessments before use.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Herbal Earth shall not be liable for:
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Indirect damages
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Consequential losses
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Loss of profits
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Business interruption
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Data loss
Our total liability shall not exceed the amount paid by the customer for the relevant product or service.
16. INDEMNIFICATION
You agree to indemnify and hold harmless The Herbal Earth, its directors, employees, affiliates, partners, and representatives from any claims, damages, liabilities, costs, or expenses arising from:
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Your use of the website
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Violation of these Terms
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Violation of applicable laws
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Infringement of third-party rights
17. FORCE MAJEURE
The Herbal Earth shall not be responsible for failure or delay in performance due to events beyond reasonable control, including:
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Natural disasters
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Pandemic outbreaks
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Government restrictions
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Labor disputes
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Transportation disruptions
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Power failures
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Internet outages
18. PRIVACY
Your use of the website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in the Privacy Policy.
19. TERMINATION
We reserve the right to suspend or terminate access to the website without notice if:
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These Terms are violated.
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Fraudulent activity is suspected.
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Website security is compromised.
20. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India, unless otherwise agreed in writing.
21. CONTACT INFORMATION
For questions, complaints, or support regarding these Terms, please contact:
The Herbal Earth, Gadwas Road, Dhariyawad, 313605, Rajasthan
Email: holi@theherbalearth.com
Website: www.theherbalearth.com